Internet Privacy Policy

Privacy at Zoetis New Zealand

Zoetis New Zealand Ltd ('Zoetis New Zealand') is bound by the Information Privacy Principles ('Principles') contained in the Privacy Act 1993. The Principles are designed to protect the confidentiality of personal information and the privacy of individuals by regulating the way personal information is managed.

In summary, the Privacy Act defines 'personal information' as information about an identifiable individual.

We understand that when interacting with us the privacy and confidentiality of your personal information is important to you. That is why we are committed to safeguarding the personal information you provide to us.

What information does Zoetis New Zealand collect?

Zoetis New Zealand may collect personal information about you through our interactions with you. By way of example, Zoetis New Zealand may collect information about:

Human and Animal Health Professionals (eg. doctor, nurse, pharmacist, veterinarian, vet nurse etc.) in the course of: responding to their product queries; meetings with our sales representatives; complying with our regulatory obligations (eg. notification of important product safety information); and participation in Zoetis New Zealand sponsored programs (eg. clinical trials, expert panels, educational programs, research grants and disease management programs). Members of the general public in the course of: using our customer or product information services; participation in non-prescription product promotional activities; and participation in Zoetis New Zealand sponsored programs (eg. clinical trials, educational programs and disease management programs).

Service providers in the course of providing services to Zoetis New Zealand.

The personal information collected may vary depending on your particular interaction with Zoetis New Zealand but will be limited to that information necessary to record and manage our interaction with you (eg. your name, relevant contact details and information about the interaction).

If any personal information is collected through visiting a Zoetis New Zealand website you will be informed of its use, purpose, who it may be disclosed to and the procedure to gain access to it through specific statements and privacy policies on the website. Zoetis New Zealand may provide links on its website to other sites including sites run by its affiliates. These sites may have different privacy policies and you are advised to check the privacy policy on those sites.

How does Zoetis New Zealand use personal information and to whom does Zoetis disclose it?

The Principles generally require Zoetis New Zealand to use personal information only for the purpose for which it is collected. In general, Zoetis New Zealand uses personal information for the following purposes:

to provide ongoing information about Zoetis New Zealand's products and services to people that Zoetis New Zealand believes may be interested; to provide health products or services (including advice) that have been requested; to involve doctors/investigators (and people who assist them) in clinical trials; to monitor the quality, safety and efficacy of our products; and to comply with legal obligations. Zoetis New Zealand may disclose personal information to third parties within or outside of New Zealand to help Zoetis New Zealand improve its pharmaceutical products and health services. Information may also be disclosed to regulatory authorities and ethics committees as part of a clinical trial evaluation, monitoring or inspection process.

Generally, we require that organisations outside Zoetis New Zealand who handle or obtain personal information as service providers to Zoetis New Zealand acknowledge the confidentiality of this information, undertake to respect an individual's right to privacy and comply with the Information Privacy Principles and this Policy.

In most cases, if you do not provide information about yourself which Zoetis New Zealand has requested, Zoetis New Zealand may not be able to provide you with the relevant service or information required.

Security of personal information

Zoetis New Zealand is committed to keeping your personal information secure. All reasonable precautions will be taken to protect information form loss, misuse or alteration. This information will be shared within the Zoetis New Zealand group of companies only. Except as described above we will not knowingly disclose any of this personal information to outside parties unless you have consented to the disclosure or we are required by law to do so.

While we endeavour to keep information and materials on the Site, including those provided by you or on your behalf, secure and confidential, we will not be responsible for any breach of security caused by third parties and do not represent that the Site is completely secure. Zoetis New Zealand has directed its staff that personal information must be dealt with in accordance with this Policy and kept secure from unauthorised access or disclosure.


Zoetis New Zealand, in common with many website operators, may use standard technology called cookies on this Site. Cookies are small data files that are downloaded onto your computer when you visit a particular website. You can disable cookies by turning them off in your browser, however, some areas of the Site may not function properly if you do so.


If you choose to provide us with personal information, such as your email address, we will use this information only for the purpose that you authorised. Email marketing will only be sent to your email address with your consent.

Accessing and Updating personal information that Zoetis New Zealand holds about you

Zoetis New Zealand has appointed a Privacy Officer to oversee Zoetis New Zealand's management of personal information in accordance with this Policy and the Privacy Act. The Privacy Officer's contact details are set out below.

You can, in most cases, access the personal information Zoetis New Zealand holds about you. If you wish to do so, please contact the Privacy Officer.

Zoetis New Zealand endeavours to ensure that the personal information it holds is accurate, complete and up-to-date. Please contact the Privacy Officer if you believe that the information Zoetis New Zealand holds about you requires changing or becomes out-of-date.

What if you have an enquiry?

If you have any questions about this Privacy Policy or Zoetis New Zealand's privacy practices please contact the Zoetis New Zealand Privacy Officer. Zoetis New Zealand will endeavour to act promptly in response to a request.

How to contact us

If you have questions about Zoetis New Zealand and privacy, wish to provide feedback about this policy, would like to update your personal details held by Zoetis New Zealand or wish to access information held by Zoetis New Zealand about you, please contact Zoetis New Zealand's Privacy Officer at:

Phone: +61 2 9850 3221
Postal address: The Privacy Officer
Zoetis New Zealand Ltd
Level 3 Zoetis House
14 Normanby Road
Mt Eden, Auckland 1003
New Zealand